On-call pharmacy service
Pharmacist counseling, around the clock.
RPh Network helps pharmacy partners extend access to professional medication counseling after hours, overnight, and on weekends.
Coverage that keeps care connected.
Built for organizations that need a pharmacist available beyond the usual schedule—without leaving patients or staff waiting for the next business day.
- 01
Patient counseling
Clear, pharmacist-led guidance for medication questions, administration, and proper use.
- 02
After-hours access
Continuity of pharmacist support through nights and weekends.
- 03
Defined escalation
Urgent concerns directed to the appropriate pharmacy, prescriber, or emergency resource.
- 04
Documented handoff
Call details organized for timely follow-up with the pharmacy team.
A practical coverage model
Your workflow stays intact.
Coverage can be structured around the pharmacy’s hours, call volume, counseling protocols, and escalation plan.
- Calls reach an on-call pharmacistA clear route for counseling needs outside the pharmacy’s staffed hours.
- The pharmacist responds within the agreed protocolMedication guidance is handled with the context and boundaries defined by the partner.
- The pharmacy receives the handoffDocumentation supports continuity when the regular team resumes coverage.
Who it can support
A flexible extension of the pharmacy team.
Designed for pharmacy organizations and medication-service partners that need dependable pharmacist availability outside standard operating hours.
For medical emergencies, call 911. On-call counseling does not replace emergency medical care.